Refund Policy

To return a product, the customer must send an email to: return@filomenaamore.it, within 14 days of receiving the product. After receiving a reply from the assistance team with the address to ship the return, the customer has to prepare the package with the intact product, its tag, dustbag, and any other products or accessories included and send them in its original packaging. Please note that the product and its accessories must not have been used or tampered with. The package must be sent, at the customer's expense, with the courier of your choice.

Once the package has been received, the assistance team will evaluate the conditions of the product sent and issue the refund (shipping cost excluded). The refund will be issued within 10 working days with the same payment method used for the order.