Frequently Asked Questions

Yes, all Filomena Amore products are exclusively handcrafted in Italy among the beautiful hills of Tuscany.

Orders received are processed as quickly as possible, usually the day after receiving the order. All shipping transit times are based off the order's address. Please note, we do not ship on Saturdays & Sundays. Filomena Amore does not take responsibility for shipping and transit delays.

Shipping rates can vary depending on your region and are calculated at checkout.

We offer free standard shipping for continental U.S. orders over $350!

We offer free standard shipping for continental U.S. orders over $350! The Free Shipping option will appear as an option for eligible orders. No coupon code needed.

Unfortunately, no. Once your order goes through, we cannot change it. However, please email info@filomenaamore.com to see if there is anything we can do for you.

Of course, we will provide you with the code to track your shipment via email.

We ship worldwide except Italy and Europe. For these destinations you can buy directly from www.filomenaamore.it

We accept credit cards from the major international circuits VISA, MASTERCARD, AMERICAN EXPRESS. Payment via PAYPAL is also accepted.

Yes, see the return section for more informations.

No, once the order has been placed it will no longer be possible to modify it. However, please email info@filomenaamore.com to see if there is anything we can do for you.

During the checkout phase (before payment) you will be asked to enter your billing information and, if you want to ship to a different address, the recipient's information.

Send an email to: info@filomenaamore.com with the order number, telling us the product received by mistake or sending the photo of the defective or damaged product. We will respond to you within 48 business hours with the instructions and assistance procedure for your specific case.

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